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Frequently asked questions

How long will it take to receive my Falsetto™ nails?

Once we have your sizes, your nails are made within 72 hours.  Once completed, they are shipped out the next business day.  Orders are typically shipped via USPS. Please note there may be delays with the shipping carrier due to COVID-19.  You will always be able to track your order.

What is your return policy?

Due to the custom nature of our products, we are unable to accept returns. However, we want to make sure you’re happy with your purchase, so if you have any issues, email us at info@polish-change.com

How will you know my sizes?

We keep custom sizes, on file, for future orders.  If we don't have your sizes, please order a sizing kit.  To ensure the best fit, we do not offer tape measure sizing.

How long do Falsetto™ nails last?

This depends on your application.  If you apply with gel tabs, you can get up to 3 days wear.  If you apply with our nail glue, you can get up to 3 weeks wear.  We do not recommend wearing Falsetto™ nails longer than 3 weeks.

How do I remove Falsetto™ nails?

Removal instructions are included with your order.  We love gel tab removal because it takes about 5 minutes and Falsetto™ nails can be reused.
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